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IT Support Services @ Compunet Systems
We recognise the importance of a one on one support package and keep a small in house technically qualified and suitably experienced engineer to liaise and deploy requested fixes to the customer requirements.
We have created a brief outline of what IT Support is and the more common terminology and their brief explanations. Also at the bottom we have provided what you can expect from our IT Support services.
! Disclaimer: The information provide herein is provided with no warranty of fitness or correctness, if you decide to use this information it is taken on your own risk, we will not be held responsible for any damage to hardware or software that could have been caused by the use or misuse of this information. Servicing should only be carried out by suitably qualified persons and removing the casing can expose live parts that could cause damage to equipment or electrocution.
What is remote access?
When a user across a network even a really big public network like the internet uses their computer to access and control another computer, this allows a Technician the ability to repair a computer that he or she is too far away to access normally or it would just be faster and more efficient to remotely in and control it, which gives the remote user nearly all the same ability’s as sitting in front of the machine, some programs that are used to create a secure connection between two computers include Team Viewer, PC Anywhere and VNC.
What is telephone support?
This is when a customer calls by telephone a helpdesk number and talks their problem over with a technician who will respond with some possible causes and solutions that they will instruct the customer on what they need to do step by step instructions to rectify the issues they are having with their computer.
What is a Email Signature, Screen Resolution, Database and Update?
Email Signature
A email signature is the text at the footer / bottom of a email and is always automatically added when you create a new email, to add one in Microsoft Outlook 2003 – Open Outlook and go to Tools then down to options, on the new window that appears go to the tab Mail Format and Click on to Signatures to Create one or Outlook 2010 go to File then options then in the new window on the left select Mail then click Signatures.
Screen Resolutions
This is a setting for how many pixels the computer is going to use to display the screen image, the lower the resolution the bigger and blockier the screen image becomes or the higher the screen resolution the smaller everything becomes but more detailed for instance before HD (High Definition) was around Television screen image resolution was around 756 X 512 pixels then HD come out and improved the detail with higher resolution giving better image definition of around 1280 X 960, most computers people use around 1024 X 768 to 1600 X 900 but it’s down to hardware capabilities and personal preference.
Database
A database is a piece of server software that sometimes demands a complete or even multi servers to store large amounts of data, which it the makes this data available to many computers and users. This is for the software on the computers also known as clients to display, add, amend requested information from the database in a multiuser environment, like for example some accounting software requires a database to help fulfil its multi user environment requirements. Here are a some of the more common database programs Microsoft SQL Server, MySQL and PostgreSQL.
Updates
Updates are the manufactures / developers of the program releasing repaired / updated code that fixes a previous unidentified problem, some updates are for security purposes and others can be for functionality improvements or even stability issues to name a couple of possibilities but it is recommended that updates are applied especially to the Operating Systems.
There’s a problem with My Computer what should I do?
First and foremost are you going to try to fix it yourself and are you capable? If you decide the answer is yes then you will need to identify the issue and probably use another computer to research answers on the internet, if it’s a virus related problem you may find our page on PC Repair article on what should I do if my computer has got a virus, this has a link to a good online scanner that may help. But if the answers no then you can call on a IT Support company if you believe it’s not hardware failure or PC Repair otherwise might be a better solution.
What is onsite support?
This is when you have a computer engineer / technician turn up onsite for a pre booked appointment to either solve, repair or replace IT equipment.
Where can I get my computer repaired?
At Compunet Systems we have a repair service for our local area, but if you are further away we would recommend searching google for “PC Repair YOUR-AREA”.
Why use us?
Established Over 10 years, Industry Standard Qualified MCSA, MCP, CompTIA Security+, Over 17 years Experience.
What can I expect from IT Support at Compunet Systems?
At Compunet Systems we endeavour to the task of making computer support a simple and easy process, from contacting us about estimates to server configuration advice, we strive to make your it support experience an easy and fun process.
IT Support Information at Compunet Systems.
Booking a Remote Support Session.
If your business is in an active support contract or managed services contract with us then call us with the relevant information as supplied in the documentation at the start of the contract and our Technician will provide the support after verification of your account status.
If you would like to book as a new customer or business then please email us at sales@compunetsystems.co.uk and we will get back to you.
IT Support Warranty
We fix and repair problems but due to the nature of computer operating systems we cannot offer a warranty on support repairs as so many factors from third party software, internet installs and general user modification of settings can cause issues that had been fixed.
Free Estimates
We would be happy to give you a free estimate for the work you request or for business customers we can arrange a free site visit to get a more accurate estimate for your complete networks if required.
Compunet Systems it support check list.
So is your Business ready for remote support check list:
For remote support to work the computer needs to be turned on and be connected to the internet.
Business and home firewalls are not normally a problem our software works around them.
Access to a telephone for relaying information to our support technician.
The computer will need to run software from our website page Help Desk, download and run the remote software.
You will need to relay the ID number from our remote software so we can access it your computer to carry out the work required.
IT Support Service we provide?
IT Support Charges below.
Price is subject to change please call to get a free estimate, terms and conditions apply, please see our terms and conditions at the bottom of the page.
** Parts Cost below are a estimated average and may not be the actual cost of the part for your machines, please call to get a accurate price of the parts for the make and model of your machine, the guide below is for the cost of labour for each job and any parts if required are estimated.
IT Support Services Price List
IT Support Services Price* List
| Service / Fault | Charge Per | Period | Min Term |
| Emergency Callout Servers Callout-1hr | £560.00 | upto 8 hours | None |
| Emergency Callout Workstations Callout-1hr | £225.00 | upto 8 hours | None |
| Single Remote Technical Support Workstations | £35.00 | per Call/RI | None |
| Single Remote Technical Support Servers | £95.00 | £0.00 | None |
| Small Office Tech Support upto 5 clients (Daily) | £8.00 | per day | 12 month |
| Server Technical Support | £3.00 | per day | 12 month |
| Workstation (PC,Laptop) Technical Support | £1.10 | per day | 12 month |
| Network Technical Support | £7.00 | per day | 12 month |
| Pre booked (+7 days advance) Onsite Workstation | £55.00 | per machine | None |
| Pre booked (+7 days advance) Onsite Server | £150.00 | per machine | None |
Our terms and conditions apply to all repairs please read them for further information on these services.
What can Compunet Systems do for my business?
Increase the figure on your bottom line?
Through our vast IT expertise we can help to improve your bottom line. Everyone is in business to make a profit and run a successful company at the end of the day. In today’s current economic climate downtime is measured in pounds sterling not hours and minutes.
High level of service
Is the main reason our customers renew their service and support contracts with us year after year with an enviable customer retention ratio that any company would be proud of.
Less Stress
With a combined experience of over 20 years within the IT industry we are familiar with all of the mainstream manufacturer’s products and base our recommendations on the most reliable, cost effective and expandable solution to suit your individual businesses needs. We know how frustrating and stressful it can be for you and your employees when things go wrong and we are always on hand to get any issues resolved as soon as possible.
Plain English
We'll take you through every stage with our simple KISS system, without the jargon and leaving the technical stuff in the safe hands of Compunet Systems.
Email us Sales@compunetsystems.co.uk
or email us your requirments and any design work for a free estimate.
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