Terms and Conditions

Sale of Goods and or Services General Terms

1. General
In these conditions the Seller if not named as Compunet Systems we mean Compunet Systems Limited.
Standard stock items will mean an item or product that is mass produced for general purchase.
Bespoke and/or printed items will mean items that are made to a customer specifications including but not limiting to prints, leaflets, logos, graphics, vehicle livery, bespoke applications and websites.
No variation of these conditions will apply unless agreed in writing by the Seller.

2. Pricing
Compunet Systems reserves the right to correct or change any price errors or omissions on estimates or invoices that are provided.
Other methods of placing an order and payment for order may be subject to extra costs to reflect any increased costs to Compunet Systems for processing and creating order unless agreed in writing by Compunet Systems.
All prices are exclusive of VAT unless otherwise stated.
All prices are exclusive of delivery and insurance unless otherwise stated.
Compunet Systems reserve the right to charge for and the customer will be responsible for paying any VAT or tax due.

3. Settlement / Payment
Work will be carried out on an order and/or dispatched when payment for said order has been paid for and payment has been cleared by our bank.
Should the customer ask us to suspend or delay goods for any reason Compunet Systems will be entitled to charge for storage or materials that were specially ordered to complete the work and would such be unused.
You agree to make all payments due for settlement of orders placed with Compunet Systems and/or products/services to our trading company Compunet Systems Limited.
You agree that if you choose to make payment other than by cash or bank transfer there will be an additional fee for handling that method:
Card Payments +4% of the total order
Cheques £1.00 per cheque

4. Availability
All goods are offered subject to their and the materials availability.

5. Ownership and Title retention
All work will remain the property of Compunet Systems until paid for in full.
Where the customer is in breach of these terms or performs any act of insolvency or bankruptcy Compunet Systems will reserve the right to approach the customers’ client and offer them the works directly. The fact is notwithstanding that this will inform the customers’ client that the client is in breach or default.

6. General lien
In respect to all unpaid debts Compunet Systems will have a general lien on all goods and property of the customer in Compunet Systems possession and be entitled to dispose of such goods or property after 14 days’ notice in any manner and at any price Compunet Systems deems fit and apply the funds received towards any outstanding debt and when accounting to the customer for any balance remaining will be discharged from any liability in respect of the goods or property.

7. Delivery
Delivery times are an estimate only and may take longer than expected although Compunet Systems will make every effort possible to stick to given delivery times.

8. Returns Policy
Bespoke and/or printed items are not returnable.
This does not affect your statutory rights.
Standard stock items/products (excluding Bespoke and/or printed items)
Standard items and product returns are accepted under the DSR
Items Faulty on Arrival
If your items are faulty on arrival, you have 48 hours in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated)

9. Cancelation & Refund Policy for Bespoke and/or printed items
Made to Order items/products (Bespoke and/or printed items)
The customer will have a 10 day cancelation period on printed and bespoke items on condition that they have not been approved by the customer and have not gone to print or manufacture and not had any special materials purchased for said order.
The customer agrees the right to cancel expires after they have approved the work to go to manufacture and/or print.
Due to the nature of the product (the graphics are custom produced) that Compunet Systems produce the Consumer Protection (distance selling) Regulations 2000 (IS 2000 No. 2334) does not give the buyer any rights to cancel any order within the 7 day time frame.
Management may offer refunds at their discretion. Your statutory rights will not be affected.

10. Cancelation & Refund Policy for Standard stock items/products
Standard stock items/products (excluding Bespoke and/or printd items)
You have the right to cancel the contract at any time up to 10 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers.
To exercise your right of cancellation, you must give written notice to the Seller by hand/or post, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown on the Sellers website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
Once you have notified the Seller that you are cancelling the contract, the Seller will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods minus a 15% restocking charge.
Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the Seller may charge you a sum not exceeding the direct costs of recovering the goods.
You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, but with exception to where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

11. Delay and Force Majeure
Compunet Systems will not have any liability if it is unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing) Acts of God, war, legislation, fire, flood, drought, inadequacy/unsuitability of any instructions, any electronic files, data or materials supplied by the consumer, heat or power supply failure, lockout, strike (or any other action taken by employees in contemplation or furtherance of a dispute),or due to any inability to obtain the materials required for the performance of the contract
If such an occurrence were to happen the consumer may (in writing) ask Compunet Systems to terminate the contract for the work and pay for work already done and materials used, but subject thereto will otherwise accept delivery when available.

12. Loss or Damage in Transit
Any claim of damage, loss of goods in transit or non-delivery must be made in writing within 3 working days (in the case of non-delivery 5 working days from notification of despatch) must be made to Compunet Systems and the carrier.

13. Claim (Any Claim for Consequential Loss)
All other claims must be made in writing within 10 working days of delivery. Compunet Systems will not be liable unless the above for mentioned terms have been complied with in any case except where the consumer can prove that it was not possible to comply with the terms and the claim was made as soon as possible.

14. Specification
Goods are subject to a continuing process of change and development, therefore goods may not comply with the technical specification described in the Sellers catalogue. The Seller makes no warranty with regards thereto.

15. Insolvency
Compunet Systems reserves the right not to proceed further with any contract or work for the customer and will be entitled to charge for work already completed and materials purchased for the consumers work. These charges will become immediately due as well as any unsettled invoices on the account.

16. Preliminary work
Any work whether experimental or otherwise that is requested by the customer and carried out by Compunet Systems will be charged for. Any inadequate image quality, incomplete or incorrect instructions that require extra work will be charged for.

17. Proofing and Variations
Compunet Systems will not be held liable for any errors not corrected by the customer and therefore the customer will be charged extra for any alterations. Due to the nature of proofs any supplied by Compunet Systems will only be accurate for layout and content and will not be accurate for colour comparison to the finished product unless agreed in writing (requested by customer and agreed by Compunet Systems) and therefore will be subject to extra charges for a more specific and exacting colour match on any proofs. The customer accepts that there are inherent variations in printing and agrees that although Compunet Systems will make every reasonable effort to obtain the best possible colour reproduction on the customers work but will not be able to guarantee an exact colour or texture match to any work between any photo, transparency, proof, electronic file, print ready file, previously printed work (whether produced by Compunet Systems or a third party) or any other material supplied by the customer and the finished product. Any work produced by CMYK (full colour) printing will be understood and accepted that pantone colours (spot colours) will not be accurately produced due to the nature of the print process.

18. Customer supplied or specified materials
It is and remains responsibility of the customer to keep and maintain a copy of any files or pictures supplied to Compunet Systems by the customer. Unless it is agreed in writing first Compunet Systems will not be responsible to check the accuracy of the supplied file regardless of how it is supplied.
Compunet Systems will have no liability to replace or compensate for any loss of any goods supplied by customer to process work as a result of damage.

19. Storage and risk
All property supplied to Compunet Systems whether from the customer or on behalf of the customer whilst in transit or in possession of Compunet Systems are deemed to be at the customers risk and should be insured accordingly unless otherwise agreed in writing.

20. Finished products
On completion of work Compunet Systems will store the customers’ materials and work for a maximum of 30 days after which they will be destroyed without any further notification.

21. Materials, property and equipment supplied by company
Any materials, software and/or hardware owned by Compunet Systems that are used in the production of electronic files, intermediates and other production processes along with the items produced will remain the exclusive property of Compunet Systems. Compunet Systems will not be obliged to download, or copy any digital data from our equipment or supply the same to the customer on disc, tape or by any communication link.

22. Liability
As permitted by law where the work is defective for any reason (including negligence) Compunet Systems liability will be limited to rectifying the defect or crediting the value of the work against any invoice raised in respect of the work. Where Compunet Systems meets its obligations to rectify the work under this condition Compunet Systems will not be liable for any loss (direct or indirect), consequential loss and/or third party claims occasioned by the defective work and the customer will not be entitled to any claim in respect of the work. Neither will the customer be entitled to reject the contract, refuse payment or cancel further deliveries. Any defective work must be returned to Compunet Systems before any replacement work is despatched or credits issued. If no such works are received by Compunet Systems then it will be determined that the works have been accepted by the customer and no credits or replacements will be issued. Compunet Systems will not be liable for any loss (direct, indirect or consequential) or third party claim due to delays in completing the work or for any delay in transit regardless of Compunet Systems negligence or otherwise
Where Compunet Systems offers to replace defective work the customer must accept the offer unless they can show clear reasons for refusal. If the customer decides to have a third party re-do the work then the customer is revoking his right to any remedy including but not exclusively the right to a credit in respect of the work done by Compunet Systems
If work is to be forwarded by or on behalf of the customer to a third party the customer will be deemed to have inspected and approved the work prior to forwarding and will have no liability for claims arising subsequent to the third parties processing.

23. Illegal Matter
Compunet Systems will not be required to print, produce or make available any matter that is, in its opinion, of an illegal, offensive, libellous nature or is an infringement of any proprietary or third parties property
Compunet Systems will be indemnified by the customer in respect of any claims costs and expenses that arise out of the printing, production or making available for the customer of any illegal or unlawful matter which infringes any copyright or libellous matter. The indemnity will include without limitations any amounts paid on a lawyer’s advice in settlement of any such claim that any matter is libellous or any such infringement.

24. Copyright
The customer is responsible to obtain all necessary consents from the appropriate authorities to recreate or reproduce (non-exhaustively) any artwork, photographs; copyrighted text or any like works ('materials') prior to instructing Compunet Systems to reproduce the same works. The customer will indemnify and hold blameless Compunet Systems against any and all demands, actions, costs, expenses
(which include but are not limited to legal costs and disbursements), losses and damages which arise from, or suffered, or incurred from any reason of any claim (including but not limited to the defence of such a claim) of the reproduction of the 'material' by Compunet Systems infringes the rights (intellectual property or other rights) of any third party or misuses the confidential information of a third party.
Any and all design work ordered by the customer and/originated by Compunet Systems will in respect of its material elements and as to the copyright (or design right) belong to Compunet Systems.
The customer will have no rights to reproduce or instruct any third party to reproduce any such design work. Any reproduction (whether in whole or part) undertaken without written authorisation by Compunet Systems will infringe any copyright and/or design right which may subsist in relation to any design work. The customer may request the copyright and/or design right of the design work which will be transferred to the customer upon receipt of expenses in relation to the aforementioned work.

25. Suability of Supplied work
The customer has the responsibility to check and ensure that any product ordered is and will be suitable. Compunet Systems will not be held liable if a product ordered is unsuitable for the intended use which include incorrect paper type specified to be processed through any type of printer (laser, Inkjet etc.) or any similar printing device, label or self-adhesive products (regardless of special requirements i.e. removable) or any products that are to be used with food or food packaging.
Compunet Systems will make all reasonable steps to assist the customer in specifying the correct product if requested by the customer.

26. Data Protection
When placing an order with Compunet Systems the customer is consenting to its details being held by Compunet Systems for accounting purposes and can be passed to third party contractors when necessary to complete the work (for example couriers for delivery) and the information will be retained by us even after the trading relationship has ended. The customer also agrees that by placing an order or registering on the website (compunetsystems.co.uk) they have given consent to their information given being used for marketing purposes so that they may be contacted about any products, services, or special offers that could be of interest unless agreed otherwise. This information may also be passed on to a credit agency pursuant to the above clause.

27. Waiver
No waiver by the Seller or any breach of the contract by the customer shall be considered as waiver of any subsequent breach of the same of any provision.

28. Proper Law and Jurisdiction
The proper law of all agreements and contracts is English and the customer submits that this Agreement is to be treated as made in England and Wales according to English and Welsh Law and subject to the jurisdiction of the English and Welsh Courts.

29. Notices
The terms and conditions may be amended at any time. The up to date version of the terms and conditions can be found on our website (compunetsystems.co.uk) or be requested in writing.
We maintain the copyright in respect of the catalogue. Its whole or partial reproduction is prohibited without prior written consent.
The information contained in this literature is intended only to give a general indication of the products described. Unless agreed to the contrary by the company in writing no representation, particulars or statements made herein shall form part of any contract. Our policy is one of continuous improvement to our products and services. We reserve the right to alter without notice their specification, price or design.


Standard Terms for the Supply of Software and or Hardware Support
These Terms are supplemental to the Sale of Goods and or Services General Terms.

1. Our Obligations
We agree to support the Software and or Hardware specified in the IT Support Agreement subject to the Sale of Goods and or Services General Terms and these Standard Terms

2. Support Provided under this Agreement shall Include
Telephone support to which we will respond to problems telephoned to our Hotline which is available during our normal working hours (which exclude public holidays and weekends).
Out of Hours Support shall be provided if specified in the IT Support Agreement.
The level of support to which you are entitled is as specified in the IT Support Agreement.
Our support staff will log your problem and categorise it and respond either immediately or inform you as to the estimated time to resolve as urgent problems will have priority over non-urgent problems.
We priorities support into categories of urgency.
An urgent problem is:
Failure of the systems,
Significant degradation of the system,
Software related issues like under performance, intermittent or operating not consistent with the documentation,
Defective Software distribution media (there may be additional costs for replacement media depending on the suppliers and or developers of that Software).
All other problems are classified as a non-urgent problem.
When solving a problem a temporary workaround may be issued to allow continued working but may have some limitations like reduced functionality which may cause your problem to be reclassified to a less urgent problem.
Third party software is only provided if covered in the IT Support Agreement and will be that we will use all reasonable efforts to resolve the problem but cannot guarantee to rectify problems arising from that third party software. With third party software our ability to support is dependent on the assistance of the supplier and or developers of that software.
On-Site support is only provided if covered in the IT Support Agreement and when all other support methods (telephone, email or remote) do not resolve the problem.
Any support not covered in the IT Support Agreement will be charged at are usual applicable hourly rates.
Software and or Hardware Support does not cover maintenance of Hardware or Software this may be available at extra cost and is subject to our Standard Terms for the Supply of Hardware and or Software Maintenance.
Software and or Hardware Support does not obligate us to install, configure, reinstall or reconfigure any software or to reinstate or reload any data other than to the extent of loading your last non-corrupt complete backup and it will be your responsibility to enter any data required since the backup used was taken.
You acknowledge that diagnosis, repair and or support could result in the erasure or corruption of data and or software so you must ensure that you have a valid non-corrupt complete backup at all times (up to date and verified full backups).
Data Recovery services are not provided under the IT Support Agreement. We may be able to provide data recovery services or sub contract them to third parties under a separate agreement.
You acknowledge we will not be held responsible for any underlying issues with software, hardware, accessories, attachments, machines, systems or other IT Equipment or devices.
You acknowledge it is your responsibility to check fixes are suitable and fully working and if not then report them immediately to Compunet Systems for resolving of any such problems that may remain.

3. Remote support
You acknowledge you will, where specified in the IT Support Agreement make available:
a modem and operating telephone connection for online problem solving or,
a functioning internet connection for online problem solving.
We reserve the right to amend the specifications of remote support from time to time.

4. Customer Obligations
You agree to assist us in solving problems when required including following step by step instructions given over the telephone and reporting to us the results of different test or solutions.
You must allow sufficient required data, material, information and assistance to allow our support staff to duplicate the problem.
Where the software is dependent on other software and or hardware we may decline to provide support unless you have a maintenance or IT Support Agreement with us in respect of software and or hardware (which additional charges to those under this agreement may be charged); or you have a maintenance and or support agreement with a third party in respect of that software and or hardware and we have approved the Terms and provider.
You agree it is your responsibility to ensure that you have a valid non-corrupt complete backup at all times (up to date and verified full backups).
You acknowledge and agree to comply with the Terms of any Software licence agreements that are covered by the IT Support Agreement.
If we provide you with diagnostic or support software in which case you agree:
To install and use the diagnostic or support software on our instructions and,
not to copy the diagnostic or support software other than for the purposes of back-up, nor otherwise to reproduce it,
not to translate, adapt, vary or modify the diagnostic or support software without our written consent,
to supervise and control use of the diagnostic or support software in accordance with the Terms of this Agreement and of the software in accordance with that Software Licence,
within 14 days after the date of expiry or termination of this Agreement for whatever reason give us a written confirmation that the main copy and all backup or other copies of diagnostic and or support software and all related documentation in any form of such software received from us have been destroyed.

5. Rectification of Software errors
You acknowledge and agree we may, at our sole discretion correct software errors by the use of updates, patches or by upgrading versions.
You acknowledge and agree where it does not materially impact on the operation of the
System, we may specify workarounds as solutions to a problem.

6. Support not included
Support of other software, hardware, accessories, attachments, machines, systems or other IT Equipment or devices not supplied by us or listed in the IT Support Agreement as being subject to support.
Rectification of lost or corrupted data arising for any reason other than our own negligence.
Diagnosis and or rectification of problems not associated with the software and or hardware covered by the IT Support agreement.

7. Term
The Agreement between both parties in respect of the provision of the Deliverables shall come into effect on the date stated as the start date on the IT Support Agreement and subject to the provisions of the Agreement shall continue in force for the initial Term, and shall, unless either party serves 90 days prior written notice to the other party they do not wish the Agreement be renewed until terminated by either party giving the other party no less than 90 days prior written notice to expire no sooner than the end of the relevant Term or otherwise until the termination of the Agreement in accordance with any of its provisions.

8. Assignment
We may by notice assign the parts or the whole of the tasks and responsibilities with any benefits to any other person who in our reasonable opinion is capable of carrying out its Terms.

9. Support Charges
The support charges are as specified in the IT Support Agreement and may change from time to time under this Agreement.
The support charges are payable annually or monthly in advance as specified in the IT Support Agreement.
No support will be provided until we have received payment.
The support charges are subject to review on a every twelve month period excluding to any alterations and additions to software covered by this agreement at least 90 days notice will be given before new support charges come in to effect.
If you notify us within 30 days of the charge increase that you do not wish to continue the support service that is to terminate the Agreement in which case the Agreement will terminate (and all support will cease) on the day immediately before the increase charges were due to come in to effect.
If you alter the hardware or software configuration from that of the accepted by us configuration in the IT Support Agreement or there is any significant change in the software and or hardware to be supported you are required to notify us immediately in which case:
We will notify you what the amended support charges will be and you have 30 days in which to reject by notice the new support charges if you fail to do this you are considered to have accepted the increased charges or,
If you reject the new support charges notified to you then you will be deemed to have served notice terminating the Agreement in accordance with the Term of the Agreement the support charges will remain as they were during the termination notice period of 90 days notice.

10. Our Liability
You acknowledge and agree Compunet Systems shall not be liable to you for any loss or damage whatsoever or howsoever caused (direct or indirect) from the support services, software and or hardware you received from us for any of the services.
As permitted by law where the support service work is defective for any reason (including negligence) Compunet Systems liability will be limited to rectifying the defect or crediting the value of the support service work for that period against any invoice raised in respect of the support service work. Where Compunet Systems meets its obligations to rectify the support service work under this condition Compunet Systems will not be liable for any loss (direct or indirect), consequential loss and/or third party claims occasioned by the defective support service work and the customer will not be entitled to any claim in respect of the work.
Compunet Systems will not be liable for any loss (direct, indirect or consequential) or third party claim due to delays in completing the support service work or for any delay in transit regardless of Compunet Systems negligence or otherwise
If any provision contained in this Agreement is deemed to be invalid for any reason and Compunet Systems becomes liable for loss or damage that could of otherwise have been limited, that liability shall be limited to the amount paid for that period for the software and or hardware support service.

11. Termination
In addition to any provisions for termination contained elsewhere in this Agreement we may by notice terminate this Agreement with you, if you are in breach of any provision or term of this Agreement and you fail or are not able to remedy within 30 days of receiving a notice of breach from Compunet Systems
If we deem the software and or hardware service non-profitable or inutile or for any other reason we may by notice to you terminate the Agreement to provide the support service under this Agreement and as specified in the IT Support Agreement by which we will give you 90 days notice to allow for other alternative arrangements to be made by you.
Upon termination of this Agreement you agree to pay us all costs and expenses, including legal and other fees incurred and all arrears of charges or other payments arising in respect of the software and or hardware support agreement, and you shall comply with provision 4 of the Standard Terms for the Supply of Software and or Hardware Support Agreement that is:
within 14 days after the date of expiry or termination of this Agreement for whatever reason give us a written confirmation that the main copy and all backup or other copies of diagnostic and or support software and all related documentation in any form of such software received from us have been destroyed.
If we terminate the Agreement for any reason or for non-whatsoever within the Initial Term only the support provided up to the date before the termination will be charged.
You acknowledge and agree that if you purport to terminate or break the Agreement, or ceasing to pay any Charges due thereunder prior to the end of the Initial Term we may without prejudice to any other remedies available to us demand and receive from you an early termination charge, if the Initial Term date expires in less than 90 days, a 90 day support charge as specified in the IT Support Agreement will be multiplied by 0.5 and the total sum will be charged or, if the Initial Term expiry date is more than 90 days the sum of the remaining Initial Term for support as specified in the IT Support Agreement will be calculated and the sum multiplied by 0.5 and the total sum will be charged.
You acknowledge and agree that if you purport to terminate or break the Agreement, or ceasing to pay any Charges due thereunder after the end of the Initial Term we may without prejudice to any other remedies available to us demand and receive from you an early termination charge if the 90 day notice by you was not served in writing to us and the period has not allowed by you to come to fruition, a 90 day support charge as specified in the IT Support Agreement will be multiplied by 0.5 and the total sum will be charged.
You acknowledge and agree that these Specific Terms and the General Terms govern this Agreement between you and Compunet Systems and the sum is a genuine and reasonable estimate of our losses based on our experience of the industry.
You agree any rights or remedies which we have against you hereunder this Agreement shall continue after the termination of this Agreement for any reason.


Standard Terms for the Supply of Software and or Hardware Maintenance
These Terms are supplemental to the Sale of Goods and or Services General Terms.

1. Our Obligations
We agree to maintain the Software and or Hardware specified in the IT Support Agreement subject to the Sale of Goods and or Services General Terms and these Standard Terms

2. Maintenance Provided under this Agreement shall Include
Hardware Telephone support to which we will respond to problems telephoned to our Hotline which is available during our normal working hours (which exclude public holidays and weekends).
Out of Hours Support shall be provided if specified in the IT Support Agreement.
The level of support to which you are entitled is as specified in the IT Support Agreement.
Our support staff will log your problem and categorise it and respond either immediately or inform you as to the estimated time to resolve as urgent problems will have priority over non-urgent problems.
We priorities support into categories of urgency.
An urgent problem is:
Hardware Failure of the systems rendering the main system inoperable,
Hardware Failure rendering the main system significantly degraded,
Hardware related issues like under performance, intermittent or operating not consistent with the documentation,
All other problems are classified as a non-urgent problem.
When solving a problem a temporary workaround may be issued to allow continued working but may have some limitations like reduced functionality which may cause your problem to be reclassified to a less urgent problem.
On-Site support is only provided if covered in the IT Support Agreement and when all other support methods (telephone, email or remote) do not resolve the problem.
Any support not covered in the IT Support Agreement will be charged at are usual applicable hourly rates.
Software and or Hardware maintenance does not cover the Software and or Hardware Support this may be available at extra cost and is subject to our Standard Terms for the Supply of Software and or Hardware Support.
Software and or Hardware maintenance does not obligate us to install, configure, reinstall or reconfigure any software or to reinstate or reload any data and our obligation under the Agreement is limited to putting the system into a operable state ready for the reloading of backed up software, data and or reconfiguration.
You acknowledge that diagnosis, repair and or support could result in the erasure or corruption of data and or software so you must ensure that you have a valid non-corrupt complete backup at all times (up to date and verified full backups).
Data Recovery services are not provided under the IT Support Agreement. We may be able to provide data recovery services or sub contract them to third parties under a separate agreement.
You acknowledge we will not be held responsible for any underlying issues with software, hardware, accessories, attachments, machines, systems or other IT Equipment or devices.
You acknowledge it is your responsibility to check fixes are suitable and fully working and if not then report them immediately to Compunet Systems for resolving of any such problems that may remain.

3. Remote support
You acknowledge you will, where specified in the IT Support Agreement make available:
a modem and operating telephone connection for online problem solving or,
a functioning internet connection for online problem solving.
We reserve the right to amend the specifications of remote support from time to time.

4. Customer Obligations
You agree to assist us with basic assistance for when the purpose of installing hardware items and configurations and or reconfigurations.
You agree to assist us in solving problems when required including following step by step instructions given over the telephone and reporting to us the results of different test or solutions.
You must allow sufficient required data, material, information and assistance to allow our technical staff to duplicate the problem.
Where the hardware is dependent on other software and or hardware we may decline to provide support unless you have a maintenance or IT Support Agreement with us in respect of software and or hardware (which additional charges to those under this agreement may be charged); or you have a maintenance and or support agreement with a third party in respect of that software and or hardware and we have approved the Terms and provider.
You agree it is your responsibility to ensure that you have a valid non-corrupt complete backup at all times (up to date and verified full backups).
You acknowledge and agree to comply with the Terms of any Software licence agreements that are covered by the IT Support Agreement.
If we provide you with diagnostic or support software in which case you agree:
To install and use the diagnostic or support software on our instructions and,
not to copy the diagnostic or support software other than for the purposes of back-up, nor otherwise to reproduce it,
not to translate, adapt, vary or modify the diagnostic or support software without our written consent,
to supervise and control use of the diagnostic or support software in accordance with the Terms of this Agreement and of the software in accordance with that Software Licence,
within 14 days after the date of expiry or termination of this Agreement for whatever reason give us a written confirmation that the main copy and all backup or other copies of diagnostic and or support software and all related documentation in any form of such software received from us have been destroyed.

5. Rectification of Hardware Defects
You acknowledge and agree we may, at our sole discretion correct hardware defects by replacing hardware on a like for like basis these parts may be new or quality second user parts the use of software updates, patches or by upgrading versions may also be used in conjunction with the rectification process.
You acknowledge and agree we may replace hardware as a preventative measure regardless whether the hardware in question is proven defective at that time.
You acknowledge and agree where it does not materially impact on the operation of the
System, we may specify workarounds as solutions to a problem.

6. Maintenance not included
Maintenance or Support of other software, hardware, accessories, attachments, machines, systems or other IT Equipment or devices not supplied by us or listed in the IT Support Agreement as being subject to maintenance.
Rectification of lost or corrupted data arising for any reason other than our own negligence.
Diagnosis and or rectification of problems not associated with the software and or hardware covered by the IT Support agreement.
Faults caused by using or storing the hardware and or software outside the manufactures design specifications or as detailed in the instructions.
Maintenance does not cover consumables including but not limited to, paper, ink, toner, ribbons, media, labels, print heads, print drums, filters or any other items would require replacing or refilling from time to time during the life time of the equipment.
Maintenance does not include the costs for any replacement parts or kit that may be required to rectify a problem and you agree to make such funds available to cover such costs of replacement parts and or kit as required to maintain the support agreement.

7. Term
The Agreement between both parties in respect of the provision of the Deliverables shall come into effect on the date stated as the start date on the IT Support Agreement and subject to the provisions of the Agreement shall continue in force for the initial Term, and shall, unless either party serves 90 days prior written notice to the other party they do not wish the Agreement be renewed until terminated by either party giving the other party no less than 90 days prior written notice to expire no sooner than the end of the relevant Term or otherwise until the termination of the Agreement in accordance with any of its provisions.

8. Assignment
We may by notice assign the parts or the whole of the tasks and responsibilities with any benefits to any other person who in our reasonable opinion is capable of carrying out its Terms.

9. Maintenance Charges
The maintenance charges are as specified in the IT Support Agreement and may change from time to time under this Agreement.
The maintenance charges are payable annually or monthly in advance as specified in the IT Support Agreement.
No support will be provided until we have received payment.
The support charges are subject to review on a every twelve month period excluding to any alterations and additions to hardware and or software covered by this agreement at least 90 days notice will be given before new support charges come in to effect.
If you notify us within 30 days of the charge increase that you do not wish to continue the maintenance service that is to terminate the Agreement in which case the Agreement will terminate (and all support will cease) on the day immediately before the increase charges were due to come in to effect.
If you alter the hardware and or software configuration from that of the accepted by us configuration in the IT Support Agreement or there is any significant change in the software and or hardware to be maintained you are required to notify us immediately in which case:
We will notify you what the amended support charges will be and you have 30 days in which to reject by notice the new support charges if you fail to do this you are considered to have accepted the increased charges or,
If you reject the new maintenance charges notified to you then you will be deemed to have served notice terminating the Agreement in accordance with the Term of the Agreement the maintenance charges will remain as they were during the termination notice period of 90 days notice.

10. Our Liability
You acknowledge and agree Compunet Systems shall not be liable to you for any loss or damage whatsoever or howsoever caused (direct or indirect) from the support services, software and or hardware you received from us for any of the services.
As permitted by law where the support service work is defective for any reason (including negligence) Compunet Systems liability will be limited to rectifying the defect or crediting the value of the maintenance service work for that period against any invoice raised in respect of the maintenance service work. Where Compunet Systems meets its obligations to rectify the support service work under this condition Compunet Systems will not be liable for any loss (direct or indirect), consequential loss and/or third party claims occasioned by the defective maintenance service work and the customer will not be entitled to any claim in respect of the work.
Compunet Systems will not be liable for any loss (direct, indirect or consequential) or third party claim due to delays in completing the maintenance service work or for any delay in transit regardless of Compunet Systems negligence or otherwise
If any provision contained in this Agreement is deemed to be invalid for any reason and Compunet Systems becomes liable for loss or damage that could of otherwise have been limited, that liability shall be limited to the amount paid for that period for the software and or hardware maintenance service.

11. Termination
In addition to any provisions for termination contained elsewhere in this Agreement we may by notice terminate this Agreement with you, if you are in breach of any provision or term of this Agreement and you fail or are not able to remedy within 30 days of receiving a notice of breach from Compunet Systems
If we deem the software and or hardware service non-profitable or inutile or for any other reason we may by notice to you terminate the Agreement to provide the maintenance service under this Agreement and as specified in the IT Support Agreement by which we will give you 90 days notice to allow for other alternative arrangements to be made by you.
Upon termination of this Agreement you agree to pay us all costs and expenses, including legal and other fees incurred and all arrears of charges or other payments arising in respect of the software and or hardware maintenance agreement, and you shall comply with provision 4 of the Standard Terms for the Supply of Software and or Hardware Maintenance Agreement that is:
within 14 days after the date of expiry or termination of this Agreement for whatever reason give us a written confirmation that the main copy and all backup or other copies of diagnostic and or support software and all related documentation in any form of such software received from us have been destroyed.
If we terminate the Agreement for any reason or for non-whatsoever within the Initial Term only the support provided up to the date before the termination will be charged.
You acknowledge and agree that if you purport to terminate or break the Agreement, or ceasing to pay any Charges due thereunder prior to the end of the Initial Term we may without prejudice to any other remedies available to us demand and receive from you an early termination charge, if the Initial Term date expires in less than 90 days, a 90 day support charge as specified in the IT Support Agreement will be multiplied by 0.5 and the total sum will be charged or, if the Initial Term expiry date is more than 90 days the sum of the remaining Initial Term for support as specified in the IT Support Agreement will be calculated and the sum multiplied by 0.5 and the total sum will be charged.
You acknowledge and agree that if you purport to terminate or break the Agreement, or ceasing to pay any Charges due thereunder after the end of the Initial Term we may without prejudice to any other remedies available to us demand and receive from you an early termination charge if the 90 day notice by you was not served in writing to us and the period has not allowed by you to come to fruition, a 90 day support charge as specified in the IT Support Agreement will be multiplied by 0.5 and the total sum will be charged.
You acknowledge and agree that these Specific Terms and the General Terms govern this Agreement between you and Compunet Systems and the sum is a genuine and reasonable estimate of our losses based on our experience of the industry.
You agree any rights or remedies which we have against you hereunder this Agreement shall continue after the termination of this Agreement for any reason.


Standard Terms for Hosting Services
These Terms are supplemental to the Sale of Goods and or Services General Terms.

1. Our Obligation
We agree to host the web site specified in your hosting package subject to the Sale of Goods and or Services General Terms and these Standard Terms

2. Hosting Provided under this Agreement shall Include
Hosting your web site and provided technical support to the level defined by your hosting service charge and to allow access to our systems when requested for the purpose of allowing you to upload data to your web space with the quantity of space being (defined - listed) in your hosting service charge.

Hosting means the making available of your Domain Name on the Internet.
Domain Names means Internet addresses which have been registered with the central registration authorities on the Internet on your behalf.
WWW means World Wide Web service available on the Internet.
Internet means the network of interconnected e-communications and computer systems connected by internet protocol numbers.
Web Site means the html code stored in your web space that produces the layout and or data for your visitors to view.
Web Space means the area on our computer system allocated to you for the purpose of hosting your web site.
Gigabyte means 1,073,741,824 bytes or characters of information.
Megabyte means 1,048,576 bytes or characters of information.
Upload means to transfer data in the form of computer files to our computer system for publication on the Internet or WWW.

3. Support
Telephone support to which we will respond to problems telephoned to our Hotline which is available during our normal working hours (which exclude public holidays and weekends).
Out of Hours Support shall be provided if specified in your hosting package.
The level of support to which you are entitled is as specified in your hosting package.
Our support staff will log your problem and categorise it and respond either immediately or inform you as to the estimated time to resolve as urgent problems will have priority over non-urgent problems.
We priorities support into categories of urgency.
An urgent problem is:
Hardware Failure of the systems rendering the main system inoperable,
Hardware Failure rendering the main system significantly degraded,
Hardware related issues like under performance, intermittent or operating not consistent with the documentation,
All other problems are classified as a non-urgent problem.
When solving a problem a temporary workaround may be issued to allow continued working but may have some limitations like reduced functionality which may cause your problem to be reclassified to a less urgent problem.

4. Customer Obligations
You agree it is your responsibility to ensure that you have a valid non-corrupt complete backup at all times (up to date and verified full backups) of your data and files used in connection with the Services. Even though we may make our own periodic back-ups for server maintenance purposes we are not responsible whatsoever for your data or files.
You agree that you will keep the login names and passwords secure and not to pass that information to any unauthorised person, we accept no responsibility or liability and any additional charges arising from thereof you will be liable therefrom.
You agree that you will not;
perform any action that will reduce performance of our servers to the detriment of other users;
upload any virus to the Web Site which could infect our server or other equipment;
allow a virus to enter the Internet by allowing Internet users to download files containing viruses or (knowingly or otherwise) from their web space which is on our server;
upload any material which infringes the intellectual property rights of any other party. We accept no responsibility for your actions in either uploading material to the Internet or in your transferral of any material to other Web Sites (or vice versa);
upload any material which may be considered to be contrary to public decency and morality including (but not limited to) pornographic, barbaric and overtly tasteless material. We reserve the right to randomly inspect the Web Site and in the event that any unauthorised material has been uploaded to that Web Site, we reserve the right to inform the relevant authorities and to terminate this agreement forthwith;
cause or permit or in any way assist in any unauthorised publication or any dissemination of defamatory material or any material which could be considered to be in breach of the civil or criminal laws of England and Wales;
commit any act whereby access is gained by you to any information or resources of any person, body corporate individual, partnership, government agency, national institution, charity or recognised organisation without first having obtained authority from those persons or institutions;
use our servers or network to send unsolicited or spam e-mail to other Internet users regardless of whether we are referred to or not either directly or indirectly in such postings. Failure to meet this obligation would result in the termination of this Contract without refund;
not to use our servers or network either directly or indirectly in a way that would have a detrimental effect on network performance;
do any act or omission the result of which would have the effect of bringing us into disrepute.

5. HIGH RESOURCE USAGE POLICY
Resources are defined as bandwidth, processor utilization or disk space;
In any circumstances where a user utilizes our server resources to such an extent that it may jeopardize server performance and resources for other users then we reserve the right to implement the following High Resource User Policy at our sole discretion:
Where a service is delivered with bandwidth restrictions and/or limitations we reserve the right at our sole discretion to charge you for excess bandwidth used however caused at the rate of 45 pence per gigabyte or part thereof.
We reserve the right to suspend or terminate any Web Site immediately in order to prevent the misuse of our servers and to maintain maximum availability for other users. You may be offered alternate hosting options including us hosting the Web Site for an additional fee.

6. Rectification of Hosting Service Defects
Rectification of Software errors;
You acknowledge and agree we may, at our sole discretion correct software errors by the use of updates, patches or by upgrading versions.
You acknowledge and agree where it does not materially impact on the operation of the
System, we may specify workarounds as solutions to a problem.
Rectification of Hardware Defects;
You acknowledge and agree we may, at our sole discretion correct hardware defects by replacing hardware on a like for like basis these parts may be new or quality second user parts the use of software updates, patches or by upgrading versions may also be used in conjunction with the rectification process.
You acknowledge and agree we may replace hardware as a preventative measure regardless whether the hardware in question is proven defective at that time.
You acknowledge and agree where it does not materially impact on the operation of the
System, we may specify workarounds as solutions to a problem.

7. Support and or Maintenance not included
Maintenance or Support of other software, hardware, accessories, attachments, machines, systems or other IT Equipment or devices not supplied by us for the service.
Rectification of lost or corrupted data arising for any reason.
Diagnosis and or rectification of problems not associated with the service for any software and or hardware.
On-Site support is not provided.
Web site design is not provided.

7. Term
The Agreement between both parties in respect of the provision of the Deliverables shall come into effect on the date stated as the date on the first invoice for this service and subject to the provisions of the Agreement shall continue in force for the initial Term, and shall, unless either party serves 30 days prior written notice to the other party they do not wish the Agreement be renewed until terminated by either party giving the other party no less than 30 days prior written notice to expire no sooner than the end of the relevant Term or otherwise until the termination of the Agreement in accordance with any of its provisions.

8. Assignment
We may by notice assign the parts or the whole of the tasks and responsibilities with any benefits to any other person who in our reasonable opinion is capable of carrying out its Terms.

9. Hosting Charges
The hosting charges are as specified in the invoice and on the website and may change from time to time under this Agreement.
The hosting charges are payable annually or monthly in advance as specified in the invoice and under this Agreement.
No service or support will be provided until we have received payment.
The hosting service charges are subject to review on a every twelve month period excluding to any alterations and additions to hosting package and or support covered by this agreement at least 90 days notice will be given before new support charges come in to effect.
If you notify us within 30 days of the charge increase that you do not wish to continue the hosting service that is to terminate the Agreement in which case the Agreement will terminate (and all hosting services and support will cease) on the day immediately before the increase charges were due to come in to effect.
If you exceed the hosting service package configuration ( as described on our website and specified in your invoice ) for your package from that of the accepted by us configuration or there is any significant change in RESOURCE USAGE you are required to notify us immediately in which case:
We will notify you what the amended support charges will be and you have 30 days in which to reject by notice the new support charges if you fail to do this you are considered to have accepted the increased charges or,
If you reject the new hosting service charges notified to you then you will be deemed to have served notice terminating the Agreement in accordance with the Term of the Agreement the hosting service charges will remain as they were during the termination notice period of 90 days notice.

10. Our Liability
You acknowledge and agree Compunet Systems shall not be liable to you for any loss or damage whatsoever or howsoever caused (direct or indirect) from the support services, software and or hardware you received from us for any of the services.
As permitted by law where the support service work is defective for any reason (including negligence) Compunet Systems liability will be limited to rectifying the defect or crediting the value of the maintenance service work for that period against any invoice raised in respect of the maintenance service work. Where Compunet Systems meets its obligations to rectify the support service work under this condition Compunet Systems will not be liable for any loss (direct or indirect), consequential loss and/or third party claims occasioned by the defective maintenance service work and the customer will not be entitled to any claim in respect of the work.
Compunet Systems will not be liable for any loss (direct, indirect or consequential) or third party claim due to delays in completing the maintenance service work or for any delay in transit regardless of Compunet Systems negligence or otherwise
If any provision contained in this Agreement is deemed to be invalid for any reason and Compunet Systems becomes liable for loss or damage that could of otherwise have been limited, that liability shall be limited to the amount paid for that period for the software and or hardware maintenance service.

11. Indemnity
Without prejudice to any other rights or remedies which we may have against you, you agree to indemnify and keep us indemnified against all costs, claims, demands, liabilities, expenses, damages or losses or expenses arising out of or in connection with any breach by you of this Agreement and all costs, claims, demands, liabilities, expenses, damages or losses or expenses arising out of any action brought or threatened against us by a third party which is caused by or arises from any action or omission of ours carried out pursuant to your instructions.

11. Termination
In addition to any provisions for termination contained elsewhere in this Agreement we may by notice terminate this Agreement with you, if you are in breach of any provision or term of this Agreement and you fail or are not able to remedy within 30 days of receiving a notice of breach from Compunet Systems
If we deem the hosting service non-profitable or inutile or for any other reason we may by notice to you terminate the Agreement to provide the hosting service under this Agreement and as specified in invoice by which we will give you 90 days notice to allow for other alternative arrangements to be made by you.
Upon termination of this Agreement you agree to pay us all costs and expenses, including legal and other fees incurred and all arrears of charges or other payments arising in respect of the hosting service agreement, and you shall comply with provision 4 of the Standard Terms for Hosting Services Agreement that is:
within 14 days after the date of expiry or termination of this Agreement for whatever reason give us a written confirmation that the main copy and all backup or other copies of diagnostic and or support software and all related documentation in any form of such software received from us have been destroyed.
If we terminate the Agreement for any reason or for non-whatsoever within the Initial Term only the hosting provided up to the date before the termination will be charged.
You acknowledge and agree that if you purport to terminate or break the Agreement, or ceasing to pay any Charges due thereunder prior to the end of the Initial Term we may without prejudice to any other remedies available to us demand and receive from you an early termination charge, if the Initial Term date expires in less than 90 days, a 90 day hosting service charge as specified in your last invoice for the service will be multiplied by 0.5 and the total sum will be charged or, if the Initial Term expiry date is more than 90 days the sum of the remaining Initial Term for hosting as specified in your last invoice for hosting services will be calculated and the sum multiplied by 0.5 and the total sum will be charged.
You acknowledge and agree that if you purport to terminate or break the Agreement, or ceasing to pay any Charges due thereunder after the end of the Initial Term we may without prejudice to any other remedies available to us demand and receive from you an early termination charge if the 90 day notice by you was not served in writing to us and the period has not allowed by you to come to fruition, a 90 day hosting service charge as specified in your last invoice for the service will be multiplied by 0.5 and the total sum will be charged.
You acknowledge and agree that these Specific Terms and the General Terms govern this Agreement between you and Compunet Systems and the sum is a genuine and reasonable estimate of our losses based on our experience of the industry.
You agree any rights or remedies which we have against you hereunder this Agreement shall continue after the termination of this Agreement for any reason.


Standard Terms for the Repair Service
These Terms are supplemental to the Sale of Goods and or Services General Terms.

You acknowledge and agree the prices on the website are only for estimation purposes and you will be given an accurate price after the inspection process of the item, at this point you will have the option not to proceed with the repairs if you deem the charges excessive to repair the item.
You agree after you have instructed for the repair to be completed the full repair costs will be due before collection of any IT equipment (PC's,Laptops, Server and Mobile devices).
You agree if the repair (includes labour and parts) is not paid for in full after 7 days of completion their will be a storage charge on the item/s of £2.00 per day per item.
You agree we can only offer a warranty on the parts and repairs we have undertaken and this excludes the Operating Systems as by nature the user can change settings which may cause new issues or restart the issues again (i.e going to a website that has a known virus and re-infecting their machine).
You acknowledge and agree that we cannot be held responsible for any item of equipment we are repairing that develops additional defects which may be from the age and or ware of the item of equipment.
You agree that all data on any IT Equipment we repair is the responsibility of the customer and we cannot be held responsible for any loss of software and or data that may arise, it is the customers responsibility to ensure that they have adequate up to date non corrupt full backups of their software and or data before bring it in to us for repair. We will not be held responsible for the loss or damage to any data that may arise from the repair process.

What can Compunet Systems do for my business?

Increase the figure on your bottom line?

Through our vast IT expertise we can help to improve your bottom line. Everyone is in business to make a profit and run a successful company at the end of the day. In today’s current economic climate downtime is measured in pounds sterling not hours and minutes.

High level of service

Is the main reason our customers renew their service and support contracts with us year after year with an enviable customer retention ratio that any company would be proud of.

Less Stress

With a combined experience of over 20 years within the IT industry we are familiar with all of the mainstream manufacturer’s products and base our recommendations on the most reliable, cost effective and expandable solution to suit your individual businesses needs. We know how frustrating and stressful it can be for you and your employees when things go wrong and we are always on hand to get any issues resolved as soon as possible.

Plain English

We'll take you through every stage with our simple KISS system, without the jargon and leaving the technical stuff in the safe hands of Compunet Systems.

Email us Sales@compunetsystems.co.uk
or email us your requirments and any design work for a free estimate.

We provide Web Design, IT Support and Maintenance services to London and the surrounding areas, please call for more information.